Article ID: 129632, created on Oct 18, 2016, last review on Dec 5, 2016

  • Applies to:
  • Operations Automation

Symptoms

Since the update of Operations Automation to 7.0 version, restore password link does not work. Following the link sent via email after clicking on Restore Password on Forgot Password page, results in the error:

    An unforeseen error occurred. Please contact your provider.

Cause

The root cause is the software issue #APS-39508: "Forgot password" link does not work for login-based user (and works for e-mail-based).

Resolution

It has been fixed in OA 7.0.1 HOTFIX 129888 PAU v2

Search Words

Restore password link

restore password

An unforeseen error occurred. Please contact your provider

Forgot password does not work

Forgot Password

Forgot password feature

APS-38272

forgot password An unforeseen error occurred. Please contact your provider

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