Article ID: 129631, created on Oct 18, 2016, last review on Oct 18, 2016

  • Applies to:
  • Business Automation

Symptoms

Placeholders @@Detail_* (e.g. @@Detail_LineNumber@, @@Detail_Duration@, @@Detail_Comment@, etc) do not work - values are empty in the notifications sent.

Cause

The placeholders were not used inside the ##DetailList#...##/DetailList# tags.

Resolution

Modify the notification template, use the placeholders inside the DetailList tags. For example, change

<tr>
<td style="text-align: center;">@@Detail_LineNumber@</td>
<td>@@Detail_Comment@</td>
</tr>

to

<tr>
##DetailList#
<td style="text-align: center;">@@Detail_LineNumber@</td>
<td>@@Detail_Comment@</td>
##/DetailList#
</tr>

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