Article ID: 129621, created on Oct 15, 2016, last review on Oct 15, 2016

  • Applies to:
  • Operations Automation

Symptoms

A subscription is unable to complete the switch. Appropriate tasks keep in "Rescheduled" state as the following one:

Task ID 
2797740
Task name   
Provisioning "AsyncOperation" for APS application Office 365
Task description    
Provisioning resource zzzzzzzz-zzzz-zzzz-zzzz-zzzzzzzzzzzz of type 'asyncOperations' (http://www.parallels.com/Office365/AsyncOperation/1.0) for APS application 'Office 365-6.4-63'. Additional info: Asynchronous operation is in progress
Subscription ID 
1234567
Queue status    
Rescheduled
Start not earlier than  
Mar-06-2016 08:48
Method name 
taskExecuteWorkflow on SCREF:SaaSManagerTasks:0
Last execution output   
Operation pending. Provisioning: resource zzzzzzzz-zzzz-zzzz-zzzz-zzzzzzzzzzzz of type 'asyncOperations' (http://www.parallels.com/Office365/AsyncOperation/1.0) for APS application 'Office 365-6.4-63': Provisioning is being executed by the application.
Additional info: The transition is in progress: The new subscription is being created in the Microsoft cloud. The old subscription is being deactivated in the Microsoft cloud. The old subscription Id is yyyyyyyy-yyyy-yyyy-yyyy-yyyyyyyyyyyy (offer Id <old_offer_id>), the new subscription Id is xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx (offer Id <new_offer_id>).

Cause

Such tasks performs switch between offers on the Microsoft side. This operation can be time consuming.

Resolution

Check MOP for the corresponding customer and sitelog on the MOSI Gateway regarding the callbacks from the MS side.

Contact Odin Technical Support in order to clarify the situation on the MOSI Gateway. If the call is not received from the Microsoft side, it is required to contact Microsoft support for further clarifications.

Search Words

The new subscription is being created in the Microsoft cloud

The old subscription is being deactivated in the Microsoft cloud

dd

Asynchronous operation is in progress

O365 "Provisioning Tenant" task keeps rescheduling: "Operation pending. Provisioning is being executed by the application"

The transition is in progress

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