Article ID: 129582, created on Oct 10, 2016, last review on Oct 10, 2016

  • Applies to:
  • Operations Automation


The following message is shown when trying to transfer a subscription to another account:

Linked to Subscription XXXXXX by service user


There is a service user tied to one subscription by service and to another subscription by the domain name, used in the user's login.


The resolution depends on the desired outcome. Options are:

  1. Change the DNS hosting of the service user domain to the second subscription at CCP > Hosted Domains > domain.tld > DNS Hosting. Change DNS hosting to external and then back to internal and select the target subscription.

  2. Change the service of the user to the one, provided by the second subscription at CCP > Users > required_user > Change service.

Search Words

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