Article ID: 129543, created on Sep 29, 2016, last review on Sep 29, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

Processing of a renewal order for a Domain registration subscription failed. The following message is displayed in the Action log:

Process provisioning for document; Process document #1234567 
Operation has failed with Error Code # -5. See Problem # p2016-09-01_10-43-31.2 for details.

In the related Problem report the following log records can be found:

[2016/09/27 16:50:33] [WARN] [4075] [HSPC::MT::DM::RegDomain::process_renew_domain] [RegDomain] Failure: Request failed. domain.name=domain.tld; actionMessages=[Domain is not within renewable period]; CLTRID=
[2016/09/27 16:50:33] [ERROR] [4075] [HSPC::MT::DM::report_to_action_log] Domain domain.tld. Error occurred during renewal. Error: Failure: Request failed. domain.name=domain.tld; actionMessages=[Domain is not within renewable period]; CLTRID=. 

Domain <domain.tld> was registered via the Melbourne IT plug-in.

Cause

The issue is on Registrar side.

Resolution

Please contact the Registrar directly in order to clarify the reason of the failed domain renewal.

Search Words

Domain is not within renewable period

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