Article ID: 129529, created on Sep 28, 2016, last review on Sep 28, 2016

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5
  • Operations Automation 5.4
  • Business Automation 5.5
  • Business Automation 5.1
  • Business Automation 6.0

Symptoms

End customer owns 2 accounts in OSA. When transferring a domain from one account to another, hosting service for transferred domain was removed automatically from the source account and another hosting service for the domain was created for the target account.

Cause

There is no internal domain transfer and having the same domain under 2 subscriptions is not supported at all. By design, fundamental limitations of OSA/DNS.

Resolution

DNS servers registered in OA would be responsible for DNS hosting for both accounts/vendors, it's impossible to add a domain twice within the same installation as there are restrictions in OA/BA and also DNS server regarding duplicate domain records. Also domain registrars approves domain transfer which means that the domain that is transferred should be managed only by the new account.

Such behavior is by design of OA/BA.

A feature request with id #POA-94714 has been submitted to the Maintenance Team so please contact your Account Manager in order to clarify the status of this request.

As a workaround you should backup the content of the domain before the transfer and manually upload this content to the destination account domain.

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801221f8cd76fba7300d1e6817c8e08b caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 198398b282069eaf2d94a6af87dcb3ff 92711db0799e8aefe8e51f12dace0496 5b048d9bddf8048a00aba7e0bdadef37 5356b422f65bdad1c3e9edca5d74a1ae 2554725ed606193dd9bbce21365bed4e ac82ce33439a9c1feec4ff4f2f638899 3627d36199b8ff577605df76e2fa222b bb7e9177fb03488961a3ea554120f328 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0 dc47a2d05ec4d64fb099e4dab79ce579

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