Article ID: 129515, created on Sep 27, 2016, last review on May 22, 2017

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

The following error message is displayed after pressing Synchronize Suppliers button under Top > Service Director > Domain Manager > Domains > <domain_name> > DNS Records Suppliers tab:

Error-TEXT: 30:21] [FATAL] [10212] [Error::throw] URI handler (HSPC::DM::Visual->teaser_view_dnstmpls) error: DBD::mysql::st execute failed: called with 1 bind variables when 0 are needed at /usr/local/share/perl5/HSPC/WebDB.pm line 238.

Cause

Such behavior was classified as software issue PBAS-30486 and was fixed in OBAS 4.5.7 release.

Resolution

To resolve the issue, please upgrade to 4.5.7 as described in How to upgrade OBAS system to the latest available version.

Workaround for 4.5.6

If upgrade is not an option for you, there is a hotfix for 4.5.6 version. To install the hotfix, please download 64-bit hotfix or 32-bit hotfix for OBAS 4.5.6 depending on your OS and install it by running the commands below.

For 64-bit OS:

# rpm -Uvh hspc-domain-manager-4.5.6-52.swsoft.x86_64.rpm
# service hspcd restart

For 32-bit OS:

# rpm -Uvh hspc-domain-manager-4.5.6-52.swsoft.i386.rpm
# service hspcd restart

Warning: Restart of the hspcd service will cause OBAS downtime for about 10-60 seconds.

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