Search Engine: Elastic

Article ID: 129471, created on Sep 20, 2016, last review on Sep 20, 2016

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 6.0

Symptoms

VPS tab does not load and shows Connection refused error for all subscriptions.

The following request is shown in the web debugger:

GET https://domain.tld/aps/2/resources/916aaffb-722f-4197-98d8-29bc48de8fd7/status [HTTP/1.1 500 Internal Server Error 726ms]

The resource itself is fine:

# curl -kE /usr/local/pem/APS/certificates/poa.pem -X GET https://localhost:6308/aps/2/resources/916aaffb-722f-4197-98d8-29bc48de8fd7
{
        "aps":
        {
                "type": "http://www.parallels.com/paci/vps-hosting/vps/1.0",
                "id": "916aaffb-722f-4197-98d8-29bc48de8fd7",
                "status": "aps:ready",

...

Cause

PACI-aps service is stopped for some reason.

Resolution

Start PACI-aps service on the OA Management Node:

# service PACI-aps start

Investigate the reason of the service outage per the logs available in /var/log/PACI directory.

0871c0b47b3b86ae3b1af4c2942cd0ce caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 5356b422f65bdad1c3e9edca5d74a1ae 1941880841f714e458ae4dc3d9f3062d 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0

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