Article ID: 129461, created on Sep 19, 2016, last review on Sep 19, 2016

  • Applies to:
  • Business Automation


There is a subscription that is expected to be terminated (according to the service terms), but it is still Expired/Stopped. According to the service status history this subscription has been already terminated by the daily billing and was later restored by the providers staff member.


The root cause of the issue is bug with id #PBA-74788 ("Subscription is not terminated after Restore Terminated Subscription").


Until the bug is fixed you can terminate such subscriptions manually.

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF