Article ID: 129446, created on Sep 16, 2016, last review on Sep 16, 2016

  • Applies to:
  • Operations Automation
  • Business Automation

Symptoms

  1. Go to BA CP -> Operations > Subscriptions > Your_Subscription and click Synchronize button;
  2. One of the following errors will appear:

    Could not install Resources to PEMGATE: Parallels Operations Automation error #extype_id #110, module_id #db_service, Duplicate key violates unique constraint 'aps_account_context_pk' while executing 'error executing work'.. .
    Error Code: 0x23946d1d. Click here to find a solution
    Report ID: 993942
    

    or

    Table Subscription Resource doesn't contain row with id XXXXXXX, XXXXXXX.
    Error Code: 0x85c20417. Click here to find a solution
    Report ID: 993796
    

The same errors may also appear during order provisioning.

Cause

The account in question was incompletely actualized in APS context in the past.

Resolution

  1. Go to OA Management Node and execute the following command:

    /usr/local/pem/bin/saas_ctl sync_account XXXXXXX yes
    

    Replace XXXXXXX with affected account's ID.

  2. Check that the following OA task is completed:

    Propagation of APS 2.0 resources for the account #XXXXXX
    
  3. Try to synchronize subscription again or re-submit the failed order.

Search Words

Table Subscription Resource doesn't contain row with id

Could not install Resources to PEMGATE

/usr/local/pem/bin/saas_ctl sync_account

synchronize subscription

Propagation of APS 2.0 resources for the account

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