Article ID: 129421, created on Sep 13, 2016, last review on Sep 13, 2016

  • Applies to:
  • Operations Automation 6.0

Symptoms

Subscription, that has been destroyed on the OA side is in suspended state on the MOP side:

ExtensionData     : System.Runtime.Serialization.ExtensionDataObject
...
SkuId             : 3b555118-da6a-4418-894f-7df1e2096870
SkuPartNumber     : O365_BUSINESS_ESSENTIALS
Status            : Suspended
TotalLicenses     : 5

Office365 TIP Reseller account, application instance settings: Customer Deactivation Behavior = TIP (Test In Production) Account.

Possible consequence of such behavior: next attempt to purchase any concurrent offer in scope of this customer account fails with OfferUseLimitExceeded error message.

Cause

TIP account business logic. The main difference between Production and Test In Production Reseller account types is customer deactivation behavior. In case of TIP Reseller account, the following request sends to MOP in case all customer subscriptions are destroyed on the OA side:

POST https://api.cp.microsoft.com/[Reseller Tenant Id]/customers/delete-tip-reseller-customer
Content-Type: application/json
...
{"customer_id": "<cid-for-customer>"}

Subscription obtains Suspended status on the MOP side when it is destroyed on the OA side if customer has another Active subscription.

Resolution

Contact Microsoft Support to completely destroy the subscription or destroy every subscription, belongs to this account.

Search Words

TIP suspended subscription

Test In Production subscription suspended status

delete-tip-reseller-customer

Status : Suspended

subscription is in "suspended" state on MOP side after destroying

TIP subscription suspended status

subscription is in "suspended" state on the MOP side

Suspended subscription status

Test In Production suspended subscription

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0

Email subscription for changes to this article
Save as PDF