Article ID: 129406, created on Sep 13, 2016, last review on Sep 13, 2016

  • Applies to:
  • Business Automation

Symptoms

Attempt to purchase the subscription with additional resources fails with an error message:

Table Subscription doesn't contain row with id Int32(NULL)

Cause

The service plan is based on the service template with option One-time Fee Item enabled, subscription is not created for such plans. It shall not be possible to configure any additional resource rates for such plans.

Ambiguous software behavior is reported as bug with id #PBA-67653 ("Purchasing additional resources on a Service Plan with One-Time Fee causes error "Table Subscription doesn't contain row with id Int32(NULL)."").

Search Words

one-time-fee plans upsell

Table Subscription doesn't contain row with id Int32(NULL).

order not found in BA

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