Article ID: 129382, created on Sep 7, 2016, last review on Sep 7, 2016

  • Applies to:
  • Operations Automation 6.0

Symptoms

Office365 import procedure (Importing Tenant Subscriptions from Microsoft Cloud) fails with the following error message in the sitelog:

Received error response 403 Forbidden:
{"code":"1002","error_code":"Forbidden","object_type":"Error","message":"Reseller CAID does not have a reseller relationship with customer CAID."}  

Also, readCSPAccounts.py returns empty output files.

Cause

Incorrect Partner relationship between the reseller and its customers on the Microsoft Online Portal side. Check the MOP > Partner Center (tile) > Customer Admin Center > Users (left menu item) > Partner Relationship value. readCSPAccounts.py expects Cloud Solution Provider relationship type, but it is Advisor in our case.

Resolution

Change the Partner Relationship type to Cloud Solution Provider, using the invitation link on the Microsoft Portal and repeat the import procedure.

Search Words

Advisor relationship

"object_type":"Error","message":"Reseller CAID does not have a reseller relationship with customer CAID

Advisor

Import script Synlogic instance : 403 forbidden Reseller CAID does not have a reseller relationship with customer CAID

Advisor Partner Relationship

403 forbidden. Reseller CAID does not have a reseller relationship with customer CAID

readCSPAccounts.py fails: "403 forbidden

Cloud Solution Provider partner relationship

Reseller does not have a reseller relationship with customer

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