Article ID: 129377, created on Sep 6, 2016, last review on Sep 6, 2016

  • Applies to:
  • Operations Automation 5.5
  • Operations Automation 5.4

Symptoms

Office 365 task fails with error:

Method add_user calling failed. Reason:The value in the parameter FederatedUser.SourceAnchor is null or empty

Cause

Software-related issue APSA-4408: "User creation and 2-way sync fails for the O365 users in federated domains" fixed in scope of Office365 4.11.

Resolution

Please, update corresponding Office365 instance to version 4.11 or higher.

Search Words

federatedusers

Reason:The value in the parameter FederatedUser.SourceAnchor is null or empty

FederatedUser.SourceAnchor

Failed tasks for Office 365 concerning "The value in the parameter FederatedUser.SourceAnchor is null or empty"

upgrade office 365

parameter FederatedUser.SourceAnchor is null or empty

O365 Task Manager

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