Article ID: 129373, created on Sep 5, 2016, last review on Dec 6, 2016

  • Applies to:
  • Operations Automation 6.0

Symptoms

  1. Unable to update DNS record with new data in CCP: customer got CCP blank screen after he clicked "submit". The following error appears in poa.log:

    INF  [ writeAccessLog] OUT  10.10.10.10:6308  [105] "PUT /aps/2/application/dns-record-a/bdc795cc-63fd-4ef4-a944-6268b96ec076 HTTP/1.0"  [127] "404 Not Found"  33ms
    ERR [ SaaS::updatePOAResource] APS resource for /aps/2/application/dns-record-a/bdc795cc-63fd-4ef4-a944-6268b96ec076 191518 was NOT updated. Response code: 404
    DBG [ SaaS::updatePOAResource] {module_id="SaaS"; code="36"} APS resource for '/aps/2/application/dns-record-a/bdc795cc-63fd-4ef4-a944-6268b96ec076' with id '191518' was NOT updated. Error code: 404.
    
  2. When attempting to delete DNS record, the operation fails with 404 error, CCP shows black screen:

    Dec  6 12:17:09 linmn01 : ERR [UI:1400203f:3456390:1481044628947 1:8325:eaccfb90 SAAS 1646375303]: [ APSC] REST Error: DELETE /aps/2/application/dns-record-mx/8f33a12c-2079-4f22-82c2-aa08dca479e9 code=404: Resource with UID '8f33a12c-2079-4f22-82c2-aa08dca479e9' not found.
    Dec  6 12:17:09 linmn01 : DBG [UI:1400203f:3456390:1481044628947 1:8325:eaccfb90 SAAS 1646375303]: [ HTTP] IN  Response headers: 'Connection:Close'  'Content-Length:127'  'Content-Type:application/json'  'Date:Tue, 06 Dec 2016 17:17:09 GMT'
    Dec  6 12:17:09 linmn01 : INF [UI:1400203f:3456390:1481044628947 1:8325:eaccfb90 SAAS 1646375303]: [ HTTP] IN  0.0.0.0  [0] "DELETE /aps/2/application/dns-record-mx/8f33a12c-2079-4f22-82c2-aa08dca479e9 HTTP/1.0"  [127] "404 Not Found"  28ms
    

Cause

APS resource linked with another owner due to previous transfer action (e.g. subscription transfer).

Resolution

In order to fix the issue, correct owner should be assigned for APS resources corresponding to these DNS records. To handle this operation, please, contact Odin technical support.

Search Words

DNS update blank

delete hosting from DNS

Screen goes blank after adding new DNS record or editing DNS record

APS resource not found 404

CCP blank screen

DNS record update black screen

unable to remove application instance

dns blank screen

APS resource not found

APS resource with id was NOT updated. Error code: 404

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