Article ID: 129370, created on Sep 3, 2016, last review on Nov 14, 2016

  • Applies to:
  • Operations Automation 7.0

Symptoms

OSA platform has the history of 5.5 > 6.0 > 7.0 upgrades.

After the upgrade, it does not allow to change login for staff members, the error is shown in CCP:

Error!  The unknown error is occured. Please try to use another email as login or contact with support for assistance.

In /var/log/pa/core.log the following message can be seen:

Sep  1 15:05:09.972 : ERR [rest:469 1:23585:ac98cb70 SAAS 63736279]: [ APSC] REST Error: PUT /aps/2/application/rest/4b4022fe-5bd3-42fc-984f-db9cf2476150 code=500: 'memberId': can't update property marked as 'final'

It is not possible to change password of such users, the following error is shown:

SYSTEM_ERROR.DETAIL.CAPTION
Message: "com.parallels.pa.service.aps.exception.APSError from [Module "deployment.pui-war.war:main" from Service Module Loader]". 

Cause

The issue is recognized as APS-38141 (Cannot update login: 'memberId': can't update property marked as 'final', caused by incorrect order_num of memberId property).

During 5.5 > 6.0 upgrade, internal property memberId for staff member APS resources was set incorrectly.

Resolution

Contact Odin Technical Support to apply the fix in the OA database.

Search Words

The unknown error is occured. Please try to use another email as login or contact with support for assistance."

login

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