Article ID: 129358, created on Aug 31, 2016, last review on Aug 31, 2016

Symptoms

A customer is trying to buy more licenses following these steps:

  1. Go to Office 365 > Licenses.
  2. Click on the Buy More link of an existing license.

The progress icon appears and nothing is happening.

Cause

The Office 365 subscription of the license includes composite resources. This is a known issue which will be fixed in future versions of the Office 365 application.

Resolution

The following steps can be used as a workaround:

  1. Go to Account > Subscriptions.
  2. Click on the subscription of the required license.
  3. Use the Change Resource Limits button to buy more licenses.

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