Article ID: 129336, created on Aug 27, 2016, last review on Aug 27, 2016

  • Applies to:
  • Plesk Automation 11.5

Symptoms

  1. Subscription was suspended on PA side and was not stopped on Billing side for resourceoveruse.

  2. Resource usage for overused resource on Billing side is reported as 0.

  3. Resource overuse notifications were not sent by PA Billing.

Cause

Resource Rate for overused resource is configured as Measurable = No and Controlled By = External System. In this configuration PA billing requests external system to allocate only purchased resource quantity, does not accumulate statistics of the resource use and relies on the external system to not allow resource overuse.

Resolution

If you need to control some hosting resources by Pa billing you need to :

  1. Change Resource Rates to:

    * Measurable = Yes, Controlled By = Billing. PPAB requests external system to allocate plan's maximum resource quantity, accumulates statistics of the resource usage, bills the customer if usage exceeds the purchased resource quantity and puts subscription on hold when usage reaches the plan's maximum resource quantity.
    

    or

    * Measurable = No, Controlled By = Billing. PPAB requests external system to allocate only purchased resource quantity, accumulates statistics of the resource use; when usage reaches the purchased resource quantity, subscription service status changes to Stopped.
    
  2. Synchronize subscriptions with Hosting Plan Parameters as described in Plesk Automation Billing Provider’s Guide.

Search Words

Resource overuse notifications were not sent

Subscription was not suspended in PA billing

Subscription was suspended on PA side and wasn't suspended in PA billing

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