Article ID: 129331, created on Aug 26, 2016, last review on Oct 26, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

An SSL certificate is in Error status. Related order is stuck in Pending status.

The following message is displayed in Transaction Log for the certificate in question:

Couldn't parse CSR (ID: 123456) for domain.tld: eNom communication level error: Error in response: 1. This Organization Validation cert requires both Organization Name and Unit. Please create a new CSR with these values and resubmit. 

Under Extended Attributes section parameters Organization and Organizational Unit are filled with some data.

Cause

eNom could not validate Organization Name and/or Unit parameters.

Resolution

Please contact eNom in order to clarify the reason of Error response.

See also

Validation for "Organization Name" and "Organization Unit" fields for eNom SSL plug in

Search Words

how to mark SSL order as issued

This Organization Validation cert requires both Organization Name and Unit. Please create a new CSR with these values and resubmit

eNom communication level error

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