Article ID: 129328, created on Aug 26, 2016, last review on Aug 26, 2016

  • Applies to:
  • Operations Automation 6.0

Symptoms

O365 task fails with:

APS Application Error:500 Internal Server Error
[ApplicationUnknownError] Provisioning: resource ff7fd089-90c9-4b9e-99c7-8c05ffb532c4 of type 'asyncOperations' (http://www.parallels.com/Office365/AsyncOperation/1.0) for APS application 'Office 365-6.4-63': Subscription has multiple resources.

Cause

Affected subscriptions have been upgraded to the proper transition plan, and then a plan switch was initiated to an enterprise plan.

Resolution

Restore subscriptions to the initial service plans, using the following procedure:

  1. Add initial service plan - "Office 365 Midsize Business" to the "upgrade" tab of the current plan - "Office 365 - Enterprise Business".
  2. Perform switch plan to the "Office 365 Midsize Business".
  3. Add 51 seats to the customer subscription (There are 51 licenses in MOP for "MidSize Business" now).

On step 2 the subscription will be deactivated but after the step 3 it will be reactivated back. User data will not be lost.

Search Words

restore subscription to the initial service plan

Subscription has multiple resources

o365 subscription has multiple resources

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