Article ID: 129327, created on Aug 26, 2016, last review on Aug 26, 2016

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5

Symptoms

A "Synchronize resource usage for instances of APS applications" periodic task fails with the "Internal error: Resource usage synchronization is already in progress" error.

Cause

This issue is reported to the OA maintenance team as APS-25047: "The unbalanced configuration of the task taskSynchronizeResourceUsage may lead to Customer Control Panel unavailability and SAAS crash".

Resolution

The issue is fixed in OA 6.0 update 1 (as APS-25388) and OA 5.5 update 8 (as APS-24922).

To workaround the issue restart pem, pau and postgresql services on OA management node.

Search Words

POA TASK "Synchronize resource usage for instances of APS applications" already running

POA TASK "Synchronize resource usage for instances of APS applications" blocked

Periodic task "Synchronize resource usage for instances of APS applications" is not working

Synchronize resource usage for instances of APS applications

repeating task failure notifications

TAO exception, minor code

Resource usage synchronization is already in progress

Periodic task "Synchronize resource usage for instances of APS applications" is failing after run for about 8 hrs.

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