Article ID: 129325, created on Aug 26, 2016, last review on Aug 26, 2016

  • Applies to:
  • Operations Automation

Symptoms

Office 365 CSP - "Adjust Limit" link in CCP returns "Login or Password is incorrect", the following error is shown:

Server returned a fault exception: [-1] TG9naW4gb3IgUGFzc3dvcmQgaXMgaW5jb3JyZWN0LiAKRXJyb3IgQ29kZTogMHg5YjdjOTEyYy4KUmVwb3J0IElEOiAyMzg2Cg== (Login or Password is incorrect. Error Code: 0x9b7c912c. Report ID: 2386)

Cause

The error is caused by incorrectly specified BA API password in O365 application settings.

Resolution

Correct the password in Office 365 application instance on "Global Settings" tab.

Search Words

O365 Login or Password is incorrect

Login or Password is incorrect

Error Code: 0x9b7c912c

Adjust Limit returns Login or Password is incorrect

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