Article ID: 129318, created on Aug 26, 2016, last review on Aug 29, 2016

Table of Contents

Introduction

An Office 365 subscription in Odin Automation consists of the following elements:

  • an OA Billing subscription in OA Billing
  • an OA Operations subscription in OA Operations
  • a cloud subscription in the Microsoft cloud

Each of the elements has its own set of statuses in OA Billing, OA Operations and the Microsoft cloud. The table provided below shows connections between statuses of the elements in the systems.

Important Notes:

  • If you see a combination of statuses that is not in the table, it means that the Office 365 subscription is out of the normal workflow. In this case we recommend that you check logs in Odin Automation.
  • A cloud subscription may have add-on cloud subscriptions. The add-on cloud susbcriptions depend on the the cloud subscription. When the cloud subscription is suspended, the add-on cloud subscriptions are also suspended; when the cloud subscription is activated, the add-on cloud susbcriptions are also activated.
  • Suspended cloud subscriptions are automatically removed within 90 days by Microsoft.

Office 365 Subscription Status Table

#

Operation

Status of OA Billing Subscription

Service Status of OA Billing Subscription

Status of OA Operations Subscription

Cloud Subscription

1

Creating the Odin Automation subscription…

Ordered

Not Provisioned

N/A (the OA Operations subscription has not been created yet)

N/A (the cloud subscription has not been created yet)

2

Ordered

Provisioning

N/A (the OA Operations subscription is being created)

N/A (the cloud subscription is being created)

3

Ordered

Stopped

N/A (the OA Operations subscription is being created)

N/A (the cloud subscription is being created)

4

Ordered

Starting

N/A (the OA Operations subscription is being created)

N/A (the cloud subscription is being created)

5

Active / Trial

Running

Enabled

Active (Renews on…)

6

Putting the Odin Automation subscription on administrative hold…

Active / Trial / Graced

Running

Enabled

Active (Renews on…)

7

Administrative Hold

Running

N/A (the OA Operations subscriptions is being disabled)

N/A (the cloud subscription is being suspended)

8

Administrative Hold

Stopping

N/A (the OA Operations subscriptions is being disabled)

N/A (the cloud subscription is being suspended)

9

Administrative Hold

Stopped

Disabled

Suspended (Cancels on…)

10

Releasing the Odin Automation subscription from administrative hold…

Administrative Hold

Stopped

Disabled

Suspended (Cancels on…)

11

Active / Trial / Graced

Stopped

N/A (the OA Operations subscription is being enabled)

N/A (the cloud subscription is being activated)

12

Active / Trial / Graced

Starting

N/A (the OA Operations subscription is being enabled)

N/A (the cloud subscription is being activated)

13

Active / Trial / Graced

Running

Enabled

Active (Renews on…)

14

Putting the Odin Automation subscription on credit hold…

Active / Trial / Graced

Running

Enabled

Active (Renews on…)

15

Credit Hold

Running

N/A (the OA Operations subscriptions is being disabled)

N/A (the cloud subscription is being suspended)

16

Credit Hold

Stopping

N/A (the OA Operations subscriptions is being disabled)

N/A (the cloud subscription is being suspended)

17

Credit Hold

Stopped

Disabled

Suspended (Cancels on…)

18

Releasing the Odin Automation subscription from credit hold…

Credit Hold

Stopped

Disabled

Suspended (Cancels on…)

19

Active / Trial / Graced

Stopped

N/A (the OA Operations subscription is being enabled)

N/A (the cloud subscription is being activated)

20

Active / Trial / Graced

Starting

N/A (the OA Operations subscription is being enabled)

N/A (the cloud subscription is being activated)

21

Active / Trial / Graced

Running

Enabled

Active (Renews on…)

22

Putting the Odin Automation subscription on credit+administrative hold…

Credit Hold / Administrative Hold

Stopped

Disabled

Suspended (Cancels on…)

23

Credit+Administrative Hold

Stopped

Disabled

Suspended (Cancels on…)

24

Releasing the Odin Automation Subscription from credit+administrative hold…

Credit+Administrative Hold

Stopped

Disabled

Suspended (Cancels on…)

25

Credit Hold / Administrative Hold

Stopped

Disabled

Suspended (Cancels on…)

26

Cancelling the Odin Automation subscription...

Destroy Service on Cancel has been set to No in the OA Billing service template.

Active / Trial / Graced

Running

Enabled

Active (Renews on…)

27

Active / Trial / Graced

Stopping

N/A (the OA Operations subscription is being disabled)

N/A (the cloud subscription is being suspended)

28

Active / Trial / Graced / Administrative Hold / Credit Hold / Credit+Administrative Hold

Stopped

Disabled

Suspended (Cancels on…)

29

Terminated

Stopped

Disabled

Suspended (Cancels on…)

30

Restoring the cancelled Odin Automation subscription…

Destroy Service on Cancel has been set to No in the OA Billing service template.

Terminated

Stopped

Disabled

Suspended (Cancels on…)

31

Active / Graced

Stopped

Disabled

Suspended (Cancels on…)

32

Active / Graced

Starting

N/A (the OA Operations subscription is being enabled)

N/A (the cloud subscription is being activated)

33

Active / Graced

Running

Enabled

Active (Renews on…)

34

Destroying the subscription service of the cancelled Odin Automation subscription…

Destroy Service on Cancel has been set to No in the OA Billing service template.

Terminated

Stopped

Disabled

Suspended (Cancels on…)

35

Terminated

Removing

N/A (the OA Operations subscription is being removed)

Suspended (Cancels on…)

36

Terminated

Removed

N/A (the OA Operations subscriptions has been removed)

Suspended (Cancels on…)

37

Cancelling the Odin Automation subscription...

Destroy Service on Cancel has been set to Yes in the OA Billing service template.

Active / Trial / Graced

Running

Enabled

Active (Renews on…)

38

Active / Trial / Graced

Stopping

N/A (the OA Operations subscription is being disabled)

N/A (the cloud subscription is being suspended)

39

Active / Trial / Graced / Administrative Hold / Credit Hold / Credit+Administrative Hold

Stopped

Disabled

Suspended (Cancels on…)

40

Terminated

Removing

N/A (the OA Operations subscription is being removed)

Suspended (Cancels on…)

41

Terminated

Removed

N/A (the OA Operations subscription has been removed)

Suspended (Cancels on…)

42

Switching the service plan of the Odin Automation subscription…

The cloud subscription is not changed if the type of its license is not changed.

Active / Trial

Running

Enabled

The source cloud subscription has the 'Active (Renews on…)' status. The destination cloud subscription has not been created yet.

43

Active / Trial

Changing Plan

Enabled

The source cloud subscription is being suspended.

The destination cloud subscription is being created.

44

Active

Running

Enabled

The source cloud subscription has the 'Suspended (Cancels on…)' status. The destination cloud subscription has the 'Active (Renews on…)' status.

45

Switching the period of the Odin Automation subscription…

Active / Trial

Running

Enabled

Active (Renews on…)

46

Active / Trial

Changing Plan

Enabled

Active (Renews on…)

47

Active

Running

Enabled

Active (Renews on…)

48

Upgrading resource limits in the Odin Automation subscription…

If the resource limit of an add-on license is changed from zero to a positive value, a new add-on cloud subscription is created and activated; if there is an existing suspended add-on subscription, it is activated.

Active

Running

Enabled

Active (Renews on…)

49

Downgrading resource limits in the Odin Automation subscription…

If the resource limit of an add-on license is set to zero, the add-on cloud subscription is suspended.

Active

Running

Enabled

Active (Renews on…)

50

Renewing the Odin Automation subscription…

Active / Trial / Graced

Running

Enabled

Active (Renews on…)

51

Active

Running

Enabled

Active (Renews on…)

52

The expiration of the Odin Automation subscription…

Destroy Service after Hold Period/Destroy Service after Hold Period for Trials has been set to No in the service terms.

Active / Trial

Running

Enabled

Active (Renews on…)

53

Graced

Running

Enabled

Active (Renews on…)

54

Expired

Stopping

N/A (the OA Operations subscription is being disabled)

N/A (the cloud subscription is being suspended)

55

Expired

Stopped

Disabled

Suspended (Cancels on…)

56

Terminated

Stopped

Disabled

Suspended (Cancels on…)

57

The expiration of the Odin Automation subscription…

Destroy Service after Hold Period/Destroy Service after Hold Period for Trials has been set to Yes in the service terms.

Active / Trial

Running

Enabled

Active (Renews on…)

58

Graced

Running

Enabled

Active (Renews on…)

59

Expired

Stopping

N/A (the OA Operations subscription is being disabled)

N/A (the cloud subscription is being suspended)

60

Expired

Stopped

Disabled

Suspended (Cancels on…)

61

Terminated

Removing

N/A (the OA Operations subscription is being removed)

Suspended (Cancels on…)

62

Terminated

Removed

N/A (the OA Operations subscription has been removed)

Suspended (Cancels on…)

Viewing Status of Cloud Subscription

To view the status of a cloud subscription, perform the following actions:

  1. Log in to the Microsoft Partner Center (https://partnercenter.microsoft.com/).
  2. Click the Dashboard item in the top menu.
  3. Click the Customers item in the right menu.
  4. Find the required customer tenant and click on its name.
  5. Click the Subscriptions item in the right menu.
  6. Click on the required cloud subscription.
  7. Use the value of the Status field.

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