Article ID: 129314, created on Aug 25, 2016, last review on Aug 25, 2016

  • Applies to:
  • Operations Automation 6.0

Symptoms

When trying to add a new resource type based on "Application Service Reference" resource class, the error is displayed:

Internal communication error happened. Please contact support. 

addresource

In /var/log/poa-ui.log the following errors are observed:

2016-08-24 23:08:29,204 92e9f90126 -3773 DEBUG  CORBA                #1726842: Plesk.APS._APSManagerStub.getApplicationPackageResources(user_id=38873 (su_user_id=38873)) >>> entry
2016-08-24 23:08:29,219 92e9f90126 -3773 DEBUG  CORBA                #1726842: Plesk.APS._APSManagerStub.getApplicationPackageResources(user_id=38873 (su_user_id=38873)) <<< exit [15]
2016-08-24 23:08:29,220 92e9f90126 -3773 DEBUG  CORBA                #1726844: Plesk.APS._APSManagerStub.getApplicationPackageResources(user_id=38873 (su_user_id=38873)) >>> entry
2016-08-24 23:08:29,225 92e9f90126 -3773 DEBUG  CORBA                #1726844: Plesk.APS._APSManagerStub.getApplicationPackageResources(user_id=38873 (su_user_id=38873)) <<< exit [5]
2016-08-24 23:08:29,225 92e9f90126 -3773 DEBUG  CORBA                #1726846: Plesk.SaaS._SaaSManagerStub.isSecurityTokenExpired(user_id=38873 (su_user_id=38873)) >>> entry
2016-08-24 23:08:29,228 92e9f90126 -3773 DEBUG  CORBA                #1726846: Plesk.SaaS._SaaSManagerStub.isSecurityTokenExpired(user_id=38873 (su_user_id=38873)) <<< exit [3]
2016-08-24 23:08:29,441            -3787 DEBUG  InjectionFilter      Injection filter request:/static/skins/default/v3/icons/32/plesk/loading.gif
2016-08-24 23:08:29,441            -3787 DEBUG  OUT                     implementation of com.plesk.p2.util.api.legacy.RunDataAccess
2016-08-24 23:08:29,441            -3787 DEBUG  OUT                     implementation of com.plesk.p2.util.api.legacy.RunDataAccessInitializer
2016-08-24 23:08:29,442            -3787 DEBUG  InjectionFilter      Injection filter request processed
2016-08-24 23:08:29,981 92e9f90126 -3773 DEBUG  ModuleFinder         Exit: screens rtst.saas_ref.ResourceTypeWizard:build by exception:java.lang.reflect.InvocationTargetException
2016-08-24 23:08:29,981 92e9f90126 -3773 DEBUG  OUT                  NAVIGATION ERROR:java.lang.reflect.InvocationTargetException
2016-08-24 23:08:29,981 92e9f90126 -3773 DEBUG  OUT                  java.lang.reflect.InvocationTargetException
...
2016-08-24 23:08:29,983 92e9f90126 -3773 DEBUG  OUT                  Caused by: com.fasterxml.jackson.databind.JsonMappingException: No content to map due to end-of-input
 at [Source: java.io.ByteArrayInputStream@901d0c; line: 1, column: 1]

Cause

Some APS application registered in the system is not properly imported, so its resource types are not available to be listed.

Resolution

Find the incompletely imported APS application and finish the import or remove it from the system.

Troubleshooting

Find the corresponding entries in /var/log/poa.log that trigger getApplicationPackageResources call at the time of the error. In case there are several getApplicationPackageResources calls within the same UI session, check the last one:

Aug 25 00:01:29 core : DBG [UI:1ca3de18:824153:1472101289207 1:6118:ea6b9b90 lib ]: CORBA_OTHER <0> IDL:Plesk/APS/APSManager_private:1.0::getApplicationPackageResources
Aug 25 00:01:29 core : DBG [UI:1ca3de18:824153:1472101289207 RequestProcessor-719973 pau ]: com.parallels.pa.service.db.ejb.DBServiceBean Executing non-locking query: ' SELECT app_ver
 FROM aps_packages WHERE app_id =  ?  AND ( status =  ?  OR status =  ?  OR status =  ? ) ORDER BY version_order'. Parameters: [540, r, c, z] [sqlpid: 4942]

Get the ID of the first SELECT statement of the call, 540 in the example above.

Go to PCP > Services > Applications and find the APS application with ID 540. Go to 'Resource Types' and see the same error. It indicates the application that is broken and requires provider's attention.

Search Words

No content to map due to end-of-input

Application Service Reference

Internal communication error happened.

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0

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