Article ID: 129300, created on Aug 22, 2016, last review on Aug 22, 2016

  • Applies to:
  • Operations Automation 6.0

Symptoms

O365 tenant provisioning fails with the error:

APS Application Error:
500 Internal Server Error
[ApplicationUnknownError] Provisioning: resource 5c8e9f57-4d2c-47d3-a0b4-0c60cd9dacc8 of type 'tenants' (http://www.parallels.com/Office365/Tenant/1.1) for APS application 'Microsoft Office 365-6.2.1-14': Unable to find parent for addon d32c1ae8-e9ad-40f0-810c-becc79d1ff93. 

Cause

The subscription has an addon purchased, but the offer it is based on is not among the addon's parents.

Resolution

Configure the addon parent offers per the official MS offer matrix.

This should be done at TOP > Services > Applications > Office365 > Instances > Your Instance > Addon types

Search Words

aps 2.0 additional storage

Unable to find parent for addon 2828be95-46ba-4f91-b2fd-0bef192ecf60.

Unable to find parent for addon

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0

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