Article ID: 129299, created on Aug 22, 2016, last review on Oct 20, 2016

  • Applies to:
  • Operations Automation 6.0


After a successful upgrade order, subscription limits are increased on OA side, but stay the same in IM. CCP displays the old limits.

The following error appears in /var/log/PACI/paci.log on OA core:

2016-01-02 22:58:28,077 -7847- INFO  LoggingFilter [apsc(5)] - 29757 * [PACI<-IM] Client in-bound response
29757 < 406
29757 < Date: Sat, 02 Jan 2016 19:58:27 GMT
29757 < Content-Length: 62
29757 < x-paci-request-id: fec4678e-409c-4956-8e1e-3e84129427a5
29757 < server: grizzly/2.2.21
29757 < Content-Type: text/plain
29757 <
P80334: Cannot reduce backup limit below the current usage = 5

2016-01-02 22:58:28,079 -7847- ERROR ApsResourceHelperImpl [apsc(5)] - Error during upsell
java.lang.Exception: Failed to reconfigure server

There is a discrepancy in VPS backups: there are backups present in IM DB, but missing in APSC DB:

[root@osscore ~]# curl -uadmin:*** http://<oaci_im_ip>:4465/paci/v1.0/of/<customer_id>/ve/<ve_name>/backups/1970-01-01%2000:00%/2016-01-05%2010:37%2
<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
    <backup im-backup-id="160918" cloud-backup-id="{deef9611-122c-419b-a3c1-f67f6f12bc54}" schedule-name="daily" started="2015-12-21 03:11:14.796528+03" ended="2015-12-21 03:15:41.837387+03" successful="true" backup-size="6243186426" backup-node-name="node-name" ve-state="STARTED">

[root@osscore ~]# curl -X GET -E /usr/local/pem/APS/certificates/poa.pem -ksS ""

Such backups are listed in Provider's CP, but are missing in Customer's CP.


The issue is recognized under internal ID CCU-12120: backups usage differs between IM and APSC.


  1. To avoid such issues in the future make sure that OA 6.0.6 HOTFIX 128188 or higher is installed.
  2. In order to fix the existing affected subscriptions, contact Odin Technical Support.

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