Article ID: 129249, created on Aug 12, 2016, last review on Aug 12, 2016

  • Applies to:
  • Operations Automation 6.0

Symptoms

Once I place a follow-up order to add resources to the subscription it failed:

Task ID 
82919
Task name   
Provisioning "AddonInstallationTask" for APS application Windows Azure Pack APS Package
Task description    
Provisioning resource b4c8b3a1-8696-4a62-8659-284303a13393 of type 'addon-task' (http://www.parallels.com/infrastructure/internal/addon-task/1.0) for APS application 'Windows Azure Pack APS Package-1.4-307'
Subscription ID 
1
Queue name  
aps_application_instance9 subscription_id1
Method name 
taskExecuteWorkflow
Execution status    
Failed
Start not earlier than  
Aug-12-2016 22:25
Finished    
Aug-12-2016 22:25
Output  
APS Application Error:
406 Not Acceptable
[ApplicationUnknownError] Provisioning: resource b4c8b3a1-8696-4a62-8659-284303a13393 of type 'addon-task' (http://www.parallels.com/infrastructure/internal/addon-task/1.0) for APS application 'Windows Azure Pack APS Package-1.4-307': P100001: Operation failed; details: [Failed to synchronization subscription , 1000020].

Body: {
"error": "ApplicationUnknownError",
"message": "P100001: Operation failed; details: [Failed to synchronization subscription , 1000020]",
"http_request": "POST /addon-task to '0.0.0.0:4485'"
}

The following message appears in /var/log/WAP/errors.log:

2016-08-12 22:23:56,696 ERROR AddonTaskApsResourceImpl [apsc(3)] - Failed to complete add-on synchronization for subscription [1000020]
com.parallels.wap.exceptions.AzureException: [AZURE] {"Code":"MaxAddOnOccurenceReached","Message":"Maximum number of occurences for this add-on has been reached.","Details":[]}

Placed order presumes 10 items of add-on resource, but limit configured in WAP is 1 per plan.

Cause

WAP was a special add-on configuration parameter: number of add-ons per plan. In this case WAP plan is configured to allow 1 add-on per subscription based on this plan.

Resolution

  1. Increase number of add-ons per plan in WAP admin portal
  2. Click on synchronize in Add-ons tab in WAP APS instance
  3. Re-submit the task

Search Words

Operation failed

addon-task

Failed to synchronization subscription

Maximum number of occurences for this add-on has been reached

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