Article ID: 129231, created on Aug 8, 2016, last review on Aug 8, 2016

  • Applies to:
  • Operations Automation


When mail hosting is absent on Global Relay managed domain and the subscription is disabled, the subscription cannot be enabled back due to the following error:

Service Starting Failed: Parallels Operations Automation error #extype_id #253, module_id #GlobalRelay, Domain domain.tld which is registered as a primary in Global Relay is absent in subscription 1000001 or it has no mail hosting..


This issue is reported to the OA maintenance team as POA-71337: "Unable to enable subscription with GlobalRelay because GR domain has no mail hosting".


Please contact your Account Manager or Pooled Technical Associates team ( to trace the status of POA-71337.

For a workaround please contact Odin technical support.

Search Words

Execution Failed: Error: Parallels Operations Automation error #extype_id #253, module_id #GlobalRelay

Service Renewal Failed: Error: Parallels Operations Automation error #extype_id #31, module_id #Exchange, ds_id 0: domain service not found

subscription stopped

subscription in stopped state after release from hold

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