Article ID: 129221, created on Aug 5, 2016, last review on Aug 5, 2016

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5

Symptoms

AD Password Synchronization fails with the following error in the event viewer:

The description for Event ID 0 from source AD Password Synchronization Agent cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

Cause

Possible reasons of the issue on Windows nodes included into domain:

  1. Incorrect password filters settings.
  2. Outdated versions of ADSynchronizationAgent and ADPasswordChangeFilter.
  3. Incorrect firewall settings.
  4. Stopped AD Synchronization service.

Resolution

Please make sure that ADSynchronizationAgent and ADPasswordChangeFilter are installed and configured according to the following guides:

Installing Synchronization Agent

Installing AD Password Change Filter (Optional)

Please also make sure that corresponding AD Synchronization service is running on the node, and its firewall is properly configured according to the following guide:

Configuring Firewall Rules

Search Words

Trace: SPN is empty, query SPN from proxy authentication information.

AD Password Synchronization Agent cannot be found

cdi change password

firewall

Client passwords not syncronizing

cdi

The description for Event ID 0 from source AD Password Synchronization Agent cannot be found.

adsync

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