Article ID: 129212, created on Aug 3, 2016, last review on Aug 3, 2016

  • Applies to:
  • Operations Automation 6.0

Symptoms

On attempt to assign service to verified Office365 domain: CCP > Office365 (tab) > Domains > example.com > Select Services the following error appears:

An unforeseen error occurred. Please contact support@provider.com 
Error ID: 1469935642639

poa.log contains the following entities:

DBG [rest:6302008 1:5020:8bddeb70 SAAS ]: [ APSC] Resource with ID '78829096-d623-41fb-a825-14a5ec7b1574' has a wrong count: 0
...
ERR [rest:6302008 1:5020:8bddeb70 SAAS ]: [ APSC] REST Error: POST /aps/2//navigation code=500: Failed to load resource 78829096-d623-41fb-a825-14a5ec7b1574.

Cause

Customer has two or more Office365 subscriptions and 'Office365/Domain' resource in question belongs to another 'Office365/Tenant' resource.

Resolution

Switch to another Office365 subscription in CCP and perform domain service management there.

Search Words

Failed to load resource

Select Services

failed to update user

has a wrong count: 0

REST Error: POST /aps/2//navigation code=500

Office365 Domain Select Services

Select Services An unforeseen error occurred. Please contact

Error: POST /aps/2//navigation code=500: Failed to load resource

Office365

O365 domain Select Services

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