Article ID: 129182, created on Jul 28, 2016, last review on Jul 28, 2016

  • Applies to:
  • Operations Automation

Symptoms

Office365 (APS 1.2) task fails:

Task name   Provisioning "Tenant" for APS application Microsoft Office 365

Last execution output   
Internal error: 
500 Internal Server Error
[ApplicationUnknownError] The customer does not exist.

In sitelog on MOSI gateway server you can see entries like:

2015-01-16 09:23:31,467 [  23] DEBUG aps_endpoint: Executing TenantsController.Post
2015-01-16 09:23:31,467 [  23] DEBUG aps_endpoint: Parameters of TenantsController.Post: ({
2015-01-16 09:23:32,933 [  10] DEBUG flow        : Connecting Microsoft Online Service...
2015-01-16 09:23:34,228 [  23] ERROR mosi-clients: <<< ValidateOrder by exception
System.ServiceModel.FaultException`1[www.microsoftonline.com.MOSI._1._01.messages.CustomerDoesNotExistFault]: CustomerDoesNotExistFault (Fault Detail is equal to www.microsoftonline.com.MOSI._1._01.messages.CustomerDoesNotExistFault).
2015-01-16 09:23:34,228 [  23] ERROR aps_endpoint: Method TenantsController.Post calling failed. Reason:The customer does not exist

Cause

There is existing entry in account_id table of MOSI database due to the previous task execution attempt, canceled tasks or incorrect subscription removal.

Resolution

Please contact Odin Technical Support.

Search Words

CustomerDoesNotExistFault

Provisioning "Tenant" for APS application Microsoft Office 365

"additionalNonlocalizableMessage": "CustomerDoesNotExistFault",

No admin account created on office 365

provisioning failed office 365 essentials after destroy

Provisioning "Tenant" for APS application Microsoft Office 365 Customer does not exist

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