Article ID: 129156, created on Jul 22, 2016, last review on Jul 22, 2016

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5

Symptoms

Order/API to provision Spam Experts Integration was failing with following error:

Invalid value passed for setting ' The domainnames to login for. ': The "List of domains" setting value '' is already in use. Please provide unique value.

Cause

There are the following restrictions in APP-META.xml file of Spam Expert Integration:

<setting id="provisioned_domains" class="value" type="string" protected="true" track-old-value="true" uniq="owner">
<name>List of domains</name>
<description>The domainnames to login for.</description> 
</setting> 

There are some validation settings - OA tracks previous value of the setting and the setting should be unique in scope of all subscriptions of customer account.

See section 5.2.5 on page 21 of package format specification for details.

The new order is trying to provision spam expert application with "provisioned_domains" value set to null while a subscription with no domains is already present.

Resolution

Check other subscriptions of the same customer. Either unprovide the Spam Experts instance with the empty allowed domains, or destroy such subscriptions.

Or temporally set "Automatically provision application" = No in activation parameters of the SpamExperts application resource in service template and resubmit order for provisioning.

Also please contact the APS vendor of Spam Experts Application to check and correct the limitations to prevent this issue occurring with any other subscriptions in future.

Search Words

pem.APS.provideApplicationInstance

Instance of application with id 544

Service Creation Failed: Parallels Operations Automation error # == Error while calling pem.activateSubscription

unable to add aps

List of domains" setting value '' is already in use

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