Article ID: 129148, created on Jul 21, 2016, last review on Jul 21, 2016

  • Applies to:
  • Business Automation 6.0

Symptoms

Domain registration order fails with the following error in Provisioning Item view page:

Registering domain in external source failed. An attempt to call external container for name servers failed due to unhandled errors during call. Domain status:Prepared

The first time provisioning failed with another error.

Cause

Issue is caused by product bug with id #PBA-63694 ("Domain registration order can not be completed if first request to POA failed").

Resolution

Issue is fixed in BA 6.0.5. Consider upgrade BA to the latest 6.0 version.

Search Words

An attempt to call external container for name servers failed due to unhandled errors during call

An attempt to call external container for name servers failed due to unhandled errors during call. Domain status:Prepared Service Creation Failed: Registering domain in external system failed

An attempt to call external container for name servers failed due to unhandled errors during call.

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