Article ID: 129104, created on Jul 10, 2016, last review on Jul 10, 2016

  • Applies to:
  • Operations Automation 6.0

Symptoms

Create new domain with Internal hosting type in PCP > Services > Domains, click on the domain, swtich to DNS > DNS records > Add new DNS record, set DNS Record Type to PTR, fill other fields and try to save it. The form posts data, but nothing happens, and the form just refreshes without any error messages or additional information.

Cause

POA-95888: Unable to create DNS record with PTR type inside any domain DNS zone in Operations Automation

Resolution

The issue has been fixed in OA 6.0 update 6. As a workaround the PTR record can be created via API method pem.createDNSRecord. Example of the API request is provided below:

<?xml version="1.0" ?>
<methodCall>
        <methodName>pem.createDNSRecord</methodName>
        <params>
            <param>
                    <value>
                            <struct>
                                    <member>
                                            <name>domain_name</name>
                                            <value>testdomain.tld</value>
                                    </member>
                                    <member>
                                            <name>host</name>
                                            <value></value>
                                    </member>
                                    <member>
                                            <name>type</name>
                                            <value>PTR</value>
                                    </member>
                                    <member>
                                            <name>data</name>
                                            <value>testdomain.osa.tld</value>
                                    </member>
                            </struct>
                    </value>
            </param>
    </params>

Search Words

createDNSRecord

Unable to create DNS record with PTR type

create PTR

create PTR record

ptr record

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0

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