Transferring of subscription with APS package from one account to another fails with error:
Parallels Operations Automation error #extype_id #49, module_id #SaaS, Unable to change subscriptions owner. Resource associated with the old owner does not declare support for migration.. Error Code: 0xb619b247. Click here to find a solution Report ID: 11806042
Both accounts are associated with the same vendor, subscription is active and all related orders have been already paid, there is no outstanding document for this subscription.
true when APS2 subscription is migrated to an account that is not propagated to APS2 yet. Then,
pem.moveSubscription fails because APS2 application does not support migration.
The behavior is caused by software issue APS-36640 "pem.checkMoveSubscriptions always allows to migrate APS2 subscription if new account is not APS2".
Contact your Technical Account Manager or PTA team in order to clarify the status of the issue.
As a workaround, propagate new owner to APS 2 manually:
# /usr/local/pem/bin/saas_ctl sync_account 1234567 no
, where 1234567 is the ID of destination customer.