Article ID: 129089, created on Jul 6, 2016, last review on Aug 14, 2016

  • Applies to:
  • Operations Automation 6.0

Symptoms

Transferring of subscription with APS package from one account to another fails with error:

Parallels Operations Automation error #extype_id #49, module_id #SaaS, Unable to change subscriptions owner. Resource associated with the old owner does not declare support for migration..
Error Code: 0xb619b247. Click here to find a solution
Report ID: 11806042

Both accounts are associated with the same vendor, subscription is active and all related orders have been already paid, there is no outstanding document for this subscription.

Cause

Method pem.checkMoveSubscriptions returns true when APS2 subscription is migrated to an account that is not propagated to APS2 yet. Then, pem.moveSubscription fails because APS2 application does not support migration.

The behavior is caused by software issue APS-36640 "pem.checkMoveSubscriptions always allows to migrate APS2 subscription if new account is not APS2".

Resolution

Contact your Technical Account Manager or PTA team in order to clarify the status of the issue.

As a workaround, propagate new owner to APS 2 manually:

# /usr/local/pem/bin/saas_ctl sync_account 1234567 no

, where 1234567 is the ID of destination customer.

Search Words

pem.checkMoveSubscriptions

nable to change subscriptions owner. APS application has multiple resources directly associated with the old owner

Resource associated with the old owner does not declare support for migration

subscription transfer

Parallels Operations Automation error #extype_id #49, module_id #SaaS, Unable to change subscriptions owner. Resource associated with the old owner does not declare support for migration..

pem.moveSubscription

APS-36640

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0

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