Article ID: 129077, created on Jul 5, 2016, last review on Jul 5, 2016

  • Applies to:
  • Business Automation

Symptoms

When placing an order service parameters are displayed wrongly or not asked at all.

Cause

Most probably the reason is in the customization file BM_ProvisioningParams.xml.

Resolution

  1. Check BM_ProvisioningParams.xml customization file, it may be of a wrong version (if you are using Office 365) or incorrectly formatted.
  2. Correct it
  3. Restart www (service www restart)
  4. Check order placement

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