Article ID: 129030, created on Jun 27, 2016, last review on Jun 27, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

On attempt to buy an SSL certificate with eNom plug-in the following message appears under Top > Configuration Director > Logging and Errors > Action Log:

#91865 SSL certificate request 

See Problem # p2015-11-05_20-20-08 for details.


Process provisioning for document; Can't process doc #91865: provisioning failed: Couldn't issue certificate: Couldn't purchase certificate for www.domain.tld: eNom communication level error: Error parsing eNom API response: :3: parser error : StartTag: invalid element name <!doctyp:

SSL certificate order and subscription are in "Pending" status.

Under Top > Configuration Director > Logging and Errors > Problem Viewer:

Error-TEXT: 32:38] [ERROR] [18355] [HSPC::MT::Billing::process_documents] Can't process doc #91865: provisioning failed: Couldn't issue certificate: Couldn't purchase certificate for www.domain.tld: eNom communication level error: Object moved at /usr/local/share/perl5/HSPC/MT/Billing.pm line 4474, <RL> line 1.

Cause

Incorrect API URL value under Top > Service Director > SSL Manager > Plug-ins > eNom Plug-in.

Resolution

  1. Go Top > Service Director > SSL Manager > Plug-ins > eNom Plug-in.
  2. Press Edit button and change value in the API URL field to https://reseller.enom.com/interface.asp

After several minutes the order will change its status to "Completed" and the subscription will become "Active".

Search Words

Enom API URL

Object moved at

eNom communication level error

domain.tld: eNom communication level error: Error parsing eNom API response

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