Article ID: 129018, created on Jun 24, 2016, last review on Jun 24, 2016

  • Applies to:
  • Operations Automation 6.0

Symptoms

New Office365 subscription was not provisioned to Operations Automation - order for provisioning failed with the following error in BA:

The order provisioning has failed.
The last error - "Service Creation Failed: Parallels Operations Automation error #extype_id #2001, module_id #OpenAPI, Transaction '174906615' does not exist.. Service Creation Failed: Parallels Operations Automation error #extype_id #2001, module_id #OpenAPI, Transaction '174906615' does not exist..".

The following errors are shown in poa.log while trying to re-submit the order:

   Aug 16 19:38:20 core.provider.tld : ERR [openapi:172.1.2.3:829140 1:31970:f35dbb70 lib ]: [ OpenAPI::TransformExceptions::process] system exception, ID 'IDL:omg.org/CORBA/UNKNOWN:1.0'
TAO exception, minor code = 0 (unhandled c++ exception in server side; unspecified errno), completed = MAYBE
Aug 16 19:38:20 core.provider.tld : DBG [openapi:172.1.2.3:829143 1:31970:f3be1b70 lib ]: [ OpenAPI::TxnStorage::restore] {module_id="OpenAPI"; code="2001"} Transaction '174901921' does not exist.

Cause

Reason of the failure can be found in poa.log:

    Aug 18 09:53:15 core.provider.tld : INF [openapi:172.1.2.3:903682 1:31970:f34dab70 OpenAPI ]: ==>>> Executing OpenAPI method 'pem.activateSubscription' with parameters: [{ 'account_id' => 1000279, 'parameters' => [ { 'var_name' => 'aps_defaults_o365', 'var_value' => 'customertest1', }, ], 'resource_limits' => [ { 'resource_id' => 1004997, 'resource_limit64' => '2', }, ], 'service_template_id' => 313, 'subscription_id' => 1093646, 'subscription_name' => 'MS: Office 365 Business', 'txn_id' => '172969290', } ]

Here:

    'parameters' => [ { 'var_name' => 'aps_defaults_o365', 'var_value' => 'customertest1', }, ]

var_value format is incorrect. It should be in json format like:

{ "aps":{ "type":"http://www.parallels.com/Office365/Tenant/1.1" },"subdomain": "customertest1" }

It means that Office 365 Subdomain Form for Business Automation Online Store has not been configured properly. Please refer to Customizing Layout Template section of the Configuring Office 365 Subdomain Form for Odin Automation billing Online Store.

Resolution

Configure Office 365 Subdomain Form for Business Automation Online Store in accordance with the guide Configuring Office 365 Subdomain Form for Odin Automation billing Online Store

Search Words

exception

unhandled c++ exception on server side.

var_value

unhandled c++ exception in server side; unspecified errno

Office 365 APS deployment - service not created

unhandled c++ exception in server side, unspecified errno

Transaction does not exist

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