Article ID: 129017, created on Jun 24, 2016, last review on Jun 24, 2016

  • Applies to:
  • Operations Automation 6.0

Symptoms

An attempt to reset MOP admin password performed when tenant is not ready yet - as a result the task Provisioning "Subscription" for APS application Microsoft Office 365 fails with the following error and not rescheduled:

APS Application Error:
500 Internal Server Error
[ApplicationUnknownError] Provisioning: resource 1de14761-5888-4bb6-8ece-e3bf32030af0 of type 'subscriptions' (http://www.parallels.com/Office365/Subscription/1.2) for APS application 'Microsoft Office 365-6.3-48': The TenantID you have provided is invalid. Check the TenantID and try again. (Microsoft.Online.Administration.Automation.CompanyNotFoundException,Microsoft.Online.Administration.Automation.SetUserPassword).

Body: { "code": 500, "message": "The TenantID you have provided is invalid. Check the TenantID and try again. (Microsoft.Online.Administration.Automation.CompanyNotFoundException,Microsoft.Online.Administration.Automation.SetUserPassword)", "additionalNonlocalizableMessage": "","error":"ApplicationUnknownError","http_request": "POST /O365App/aps/subscriptions to '127.0.0.1'"

Cause

APSA-13400: Attempt to reset MOP admin password perfromed when tenant is still not ready.

Resolution

The issue has been fixed in Office365 6.4 in scope of the request APSA-13400. Please update Office365 to version 6.4 to fix the issue completely. To workaround the issue to existing tasks, restart the failed tasks after tenant provisioning is completed.

Search Words

The TenantID you have provided is invalid

MOP admin password change

O365 MOP admin password

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0

Email subscription for changes to this article
Save as PDF