Article ID: 129015, created on Jun 24, 2016, last review on Jun 24, 2016

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5
  • Operations Automation 5.4

Symptoms

Order for provisioning of Exchange subscription failed with the following error:

Service Creation Failed: Parallels Operations Automation error # == Error while calling pem.activateSubscription == error_message = Could not find the following Exchange 2013 services for provisioning: Exchange2013Mailstore (mailboxes), Exchange2013Mailstore (public folders), Exchange2013SMTP, Exchange2013SMTPAuth, Exchange2013OAB, Exchange2013POP3, Exchange2013IMAP4, Exchange2013Protocols, Exchange2013Autodiscover. Please check the following requirements are met: 1) all necessary services are installed in one AD domain ('provider.local'); 2) all services have the specified attributes ('exchange2013'); 3) there are some mailbox stores on mail-store services which have the specified attributes (''); 4) there exist ready to provide mailbox and (or) public folder stores; 5) branding is configured. Subscription #1234567 does not exist.. 

The following error can be found in poa.debug.log In poa.debug.log the following can be found:

Nov 28 22:41:07 osscore : INF [1:13845:b33fcbb0:707 1:14122:b14f7bb0 Exchange]: [txn:14972004 Exchange::ServiceImpl::isPublicFolderStoreRoleAcceptable] [Service selection] Role 'Public Folder Store' is inaccessible, because there are no ready public folder stores on the host #8642 (service id: 379)
Nov 28 22:41:07 osscore : INF [1:13845:b33fcbb0:707 1:14122:b14f7bb0 Exchange]: [txn:14972004 Exchange::ServiceImpl::isPublicFolderStoreRoleAcceptable] [Service selection] Role 'Public Folder Store' is inaccessible, because there are no ready public folder stores on the host #8642 (service id: 379)

Cause

There is no Mailbox Database or Public Folder Database found.

Resolution

Create Mailbox Database and Public Folder Database servers, add Databases to existing Exchange servers, add corresponding Exchange attributes to them. For additional information please check the POA Hosted Exchange Deployment Guide.

Search Words

Upgrade to newer Exchange version

Service Creation Failed: Parallels Operations Automation error # == Error while calling pem.activateSubscription == error_code = 0 error_message = Instance of application with id 760 and version '2.0-1' can not be provided: Invalid value passed for

ervice Creation Failed: Parallels Operations Automation error # == Error while calling pem.activateSubscription == error_message = Could not find the following Exchange 2013 services for provisioning: Exchange2013Mailstore (mailboxes), Exchange2013SMTP, Exchange2013SMTPAuth, Exchange2013OAB, Exchange2013POP3, Exchange2013IMAP4, Exchange2013Protocols, Exchange2013Autodiscover. Please check the following requirements are met: 1) all necessary services

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