Article ID: 128984, created on Jun 21, 2016, last review on Jun 21, 2016

  • Applies to:
  • Operations Automation 5.5
  • Operations Automation 5.4

Symptoms

Task Collect mail diskspace usage on configuration #1 fails with the following output:

Request has been timed out, details:
system exception, ID 'IDL:omg.org/CORBA/TIMEOUT:1.0'
TAO exception, minor code = 3e (timeout during recv; low 7 bits of errno: 62 Timer expired), completed = MAYBE

Disk usage (Storage Size) for clustered qmail mailboxes is not updated.

Cause

On Red Hat 4 x86 systems with Qmail pleskd can hang while processing maildirsize operation for 900+ mailboxes. After pleskd is stuck, the task fails with timeout. This behavior has been reported in scope of internal request POA-79881. In below example process 12918 does not finish, even though running the command manually finishes within a second.

[root@qmailcluster ~]# ps axf|grep maildirsize -C1
 4973 ?        S      0:02 /usr/local/pem/sbin/pleskd --props-file /usr/local/pem/etc/pleskd.props --send-signal
11849 ?        S      0:00  \_ /bin/sh -c while read maildir; do /usr/local/qmail/bin/maildirsize $maildir || echo F; done
12918 ?        S      0:00      \_ /usr/local/qmail/bin/maildirsize /usr/local/qmail/shared/mailnames/bb/eb/-26764/26764/Maildir/

Resolution

Please contact Odin technical support to workaround the issue.

Search Words

Storage size still not updating in customer's mailbox

diskusage

Storage Size

Domain mailbox use less disk space than is shown in resources

disk usage

storagesize

Retrieve traffic usage data

stuck

TAO exception, minor code = 3e (timeout during recv; low 7 bits of errno: 62 Timer expired), completed = MAYBE

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