Article ID: 128984, created on Jun 21, 2016, last review on Jun 21, 2016

  • Applies to:
  • Operations Automation 5.5
  • Operations Automation 5.4

Symptoms

Task Collect mail diskspace usage on configuration #1 fails with the following output:

Request has been timed out, details:
system exception, ID 'IDL:omg.org/CORBA/TIMEOUT:1.0'
TAO exception, minor code = 3e (timeout during recv; low 7 bits of errno: 62 Timer expired), completed = MAYBE

Disk usage (Storage Size) for clustered qmail mailboxes is not updated.

Cause

On Red Hat 4 x86 systems with Qmail pleskd can hang while processing maildirsize operation for 900+ mailboxes. After pleskd is stuck, the task fails with timeout. This behavior has been reported in scope of internal request POA-79881. In below example process 12918 does not finish, even though running the command manually finishes within a second.

[root@qmailcluster ~]# ps axf|grep maildirsize -C1
 4973 ?        S      0:02 /usr/local/pem/sbin/pleskd --props-file /usr/local/pem/etc/pleskd.props --send-signal
11849 ?        S      0:00  \_ /bin/sh -c while read maildir; do /usr/local/qmail/bin/maildirsize $maildir || echo F; done
12918 ?        S      0:00      \_ /usr/local/qmail/bin/maildirsize /usr/local/qmail/shared/mailnames/bb/eb/-26764/26764/Maildir/

Resolution

Please contact Odin technical support to workaround the issue.

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