Article ID: 128958, created on Jun 16, 2016, last review on Jun 16, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

Several customers are redirected to internal OBAS Trouble Ticket System despite Kayako setup.

When they go CP > Help and Support > Trouble Tickets internal OBAS Trouble Ticket System is displayed.

Under Top > Account Director > Support Manager > Setup External HelpDesk Integration is selected.

Cause

Such behavior was classified as the software issue #PBAS-30315 and will be fixed in future OBAS releases.

Please consider watching Odin public sources for information about updates in our products:

Public roadmaps for partners

Marketing news and important announces

Knowledge base, each product update comes with a corresponding KB article.

Workaround

Please download 64-bit hotfix or 32-bit hotfix depending on your OS and install it by running the commands below.

For 64-bit OS:

# rpm -Uvh hspc-cp-ts-4.5.6-36.swsoft.x86_64.rpm
# service hspcd restart

For 32-bit OS:

# rpm -Uvh hspc-cp-ts-4.5.6-36.swsoft.i386.rpm
# service hspcd restart

Warning: Restart of the hspcd service will cause OBAS downtime for about 10-60 seconds.

Search Words

kayako

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