Several customers are redirected to internal OBAS Trouble Ticket System despite Kayako setup.
When they go
CP > Help and Support > Trouble Tickets internal OBAS Trouble Ticket System is displayed.
Top > Account Director > Support Manager > Setup External HelpDesk Integration is selected.
Such behavior was classified as the software issue #PBAS-30315 and will be fixed in future OBAS releases.
Please consider watching Odin public sources for information about updates in our products:
Knowledge base, each product update comes with a corresponding KB article.
For 64-bit OS:
# rpm -Uvh hspc-cp-ts-4.5.6-36.swsoft.x86_64.rpm # service hspcd restart
For 32-bit OS:
# rpm -Uvh hspc-cp-ts-4.5.6-36.swsoft.i386.rpm # service hspcd restart
Warning: Restart of the hspcd service will cause OBAS downtime for about 10-60 seconds.