Article ID: 128956, created on Jun 16, 2016, last review on Jun 16, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

When some domain is clicked under Top > Service Director > Domain Manager > Domains > Domain Name there is an Application Error with the following message in its report:

Error-TEXT: 11:53] [FATAL] [6976] [Error::throw] URI handler (HSPC::DM::Visual->teaser_view_domain_info) error: not a 32-bit x86 Storable at /usr/local/share/perl5/HSPC/StorableConverter.pm line 27.

Error-LOCATION: /usr/local/share/perl5/HSPC/Logger.pm:161

A very similar error is produced under Top > Service Director > License Manager > Licenses:

Error-TEXT: 11:22] [FATAL] [6976] [Error::throw] URI handler (HSPC::LM::UI::Office->teaser_office) error: not a 32-bit x86 Storable at /usr/local/share/perl5/HSPC/StorableConverter.pm line 27, <RL> line 4.

Error-LOCATION: /usr/local/share/perl5/HSPC/Logger.pm:161

And under Top > Service Director > License Manager > Plug-ins > Plug-in name:

Error-TEXT: 13:05] [FATAL] [5132] [Error::throw] URI handler (HSPC::LM::Plugin::Config->teaser_view_plugins) error: not a 32-bit x86 Storable at /usr/local/share/perl5/HSPC/StorableConverter.pm line 27.

Error-LOCATION: /usr/local/share/perl5/HSPC/Logger.pm:161

Cause

The secret key file /etc/hspc/service.key that OBAS uses to decrypt data was replaced or edited.

Resolution

Please check if you have a backup of your OBAS and replace the /etc/hspc/service.key file with the one from backup. After the file is replaced, please restart the hspcd service for the change to come into force:

# service hspcd restart
Stopping hspcd:                                            [  OK  ]
Starting hspcd:                                            [  OK  ]

Warning: Restart of the hspcd service will cause OBAS downtime for about 10-60 seconds.

If no backups are at hand, please contact Odin Technical Support for assistance.

Search Words

error: not a 32-bit x86 Storable at /usr/local/share/perl5/HSPC/StorableConverter.pm line 27

/etc/hspc/service.key

624ca542e40215e6f1d39170d8e7ec75 caea8340e2d186a540518d08602aa065 400e18f6ede9f8be5575a475d2d6b0a6 70a5401e8b9354cd1d64d0346f2c4a3e

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