Article ID: 128950, created on Jun 13, 2016, last review on Jun 13, 2016

  • Applies to:
  • Plesk Automation 11.5

Symptoms

  1. WHMCS displays the error when submitting the provisioning order:

    An unexpected error has occurred during subscription creation: 'Malformed response from PPA. Please make sure the PPA management node is available and the IP address of your WHMCS server is added to the list of allowed networks for PPA API. You can check this at PPA > System > Settings > Public API'
    
  2. The following message can be found in activity log of WHMCS (Utilities > Logs > Activity Log) at the same time the order was submitted:

    PleskAutomation module: User with login 'user' already exists. at addAccountMember call
    

Cause

The user account with login 'user' already exists in PA.

Resolution

Alter the order details, having change the username to the unique one.

Search Words

at addAccountMember call

PleskAutomation module: User with login 'user' already exists. at addAccountMember call

WHMCS

33a70544d00d562bbc5b17762c4ed2b3 caea8340e2d186a540518d08602aa065 e0aff7830fa22f92062ee4db78133079

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