Article ID: 128912, created on Jun 5, 2016, last review on Jun 5, 2016

  • Applies to:
  • Plesk Automation 11.5

Symptoms

The following error displays when trying to manage files\ftp accounts\hosting settings:

 Internal error: The error 'SSL certificate problem: self signed certificate' occurred during the connection to the agent at 'https://192.0.2.2:8443/agent.cgi'.
Message     The error 'SSL certificate problem: self signed certificate' occurred during the connection to the agent at 'https://192.0.2.2:8443/agent.cgi'.
File    JsonRpc.php
Line    275
Type    Service_Agent_Exception

Cause

This issue was caused by invalid\corrupted certificate used for "PleskControlPanel" in IIS on the web service node.

Resolution

Re create SSL certificate for plesk-agent with the command:

 /usr/local/ppa/bin/agent_certmng -c -type sn -hostid 21 -install -force

, where 21 is the ID of the service node (see IDs on Infrasrtucture > Service Nodes).

Search Words

Internal error: The error 'SSL certificate problem: self signed certificate' occurred during the connection to the agent

SSL certificate problem: self signed certificate

Internal error: The error 'SSL certificate problem: self signed certificate' occurred during the connection to the agent at 'https://209.173.136.66:8443/agent.cgi'.

33a70544d00d562bbc5b17762c4ed2b3 caea8340e2d186a540518d08602aa065 e0aff7830fa22f92062ee4db78133079

Email subscription for changes to this article
Save as PDF