Article ID: 128902, created on Jun 3, 2016, last review on Jun 3, 2016

  • Applies to:
  • Plesk Automation 11.5

Symptoms

The following error displays when attempting to install application or changing the settings of already installed application.

Non-zero exit status returned by script. Output stream: 'I/O warning : failed to load external entity "/usr/local/psa/var/apscache/data-pCjjEu/APP-META.xml" terminate called after throwing an instance of 'plesk::FSAXMLException' '. Error stream: 'I/O warning : failed to load external entity "/usr/local/psa/var/apscache/data-pCjjEu/APP-META.xml" terminate called after throwing an instance of 'plesk::FSAXMLException' '.

The same error may appear during the changing of user's password.

When application was being installed, the existing user was chosen as its admin. Thus when changing the user's password, application's adminitrator settings are being changed too.

Cause

The service node where the website hosts has the folder /usr/local/psa/var/apscache/data-pCjjEu/ absent or empty.

The mentioned folder is supposed to contain applications file including APP-META.xml. Since the files were absent, operation failed.

Resolution

  1. Open psa database

    #plesk db
    
  2. Select the path containing the applications file on the management node:

    mysql> select path from ServiceNodeCache where cache = '/usr/local/psa/var/apscache/data-pCjjEu';
    +---------------------------------------------------------------------------+
    | path                                                                      |
    +---------------------------------------------------------------------------+
    | /usr/local/psa/var/apspackages/apscatalogO1EzHU.zipe71d35fe-eda7-f6/cache |
    +---------------------------------------------------------------------------+
    1 row in set (0.00 sec)
    
  3. Copy the application files from management to service node:

    scp -rp /usr/local/psa/var/apspackages/apscatalogO1EzHU.zipe71d35fe-eda7-f6/cache root@203.0.113.2://usr/local/psa/var/apscache/data-pCjjEu/
    

    , where 203.0.113.2 is the IP of the service node where the website hosts.

Search Words

Non-zero exit status returned by script. Output stream: 'I/O warning : failed to load external entity

выаыв

failed to load external entity

plesk::FSAXMLException

/usr/local/psa/var/apscache/

33a70544d00d562bbc5b17762c4ed2b3 caea8340e2d186a540518d08602aa065 e0aff7830fa22f92062ee4db78133079

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