Article ID: 128889, created on May 27, 2016, last review on May 27, 2016

  • Applies to:
  • Plesk Automation 11.5

Symptoms

  1. Subscription mail hosting is based on Smarter Mail.

  2. There are at least 2 Smarter Mail Service nodes are deployed in Plesk Automation.

  3. When clicking Refresh Usage Stats in Customer Control Panel operation is finished with error:

    Internal error: Server was unable to process request. ---> The domain 'example.com' does not exist
    Message     Server was unable to process request. ---> The domain 'example.com' does not exist
    File    ApsSmartermail.php
    Line    25
    Type    SoapFault
    

Cause

Statistic calculation does not work for additional SmarterMail nodes in case of 2 or more service nodes are deployed.

The behavior was considered as internal software issue #PPA-3118.

Resolution

The fix is considered to be included in one of the next PA updates.

Please use provided ID to track maintenance in Plesk Automation release notes.

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Search Words

SoapFault

ApsSmartermail.php SoapFault

Refresh Usage Stats

Server was unable to process request

unable to refresh usage stats

multiple smartermail servers

mail usage stats smartermail error

SmarterMail domain does not exist

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