Subscription mail hosting is based on Smarter Mail.
There are at least 2 Smarter Mail Service nodes are deployed in Plesk Automation.
When clicking Refresh Usage Stats in Customer Control Panel operation is finished with error:
Internal error: Server was unable to process request. ---> The domain 'example.com' does not exist Message Server was unable to process request. ---> The domain 'example.com' does not exist File ApsSmartermail.php Line 25 Type SoapFault
Statistic calculation does not work for additional SmarterMail nodes in case of 2 or more service nodes are deployed.
The behavior was considered as internal software issue #PPA-3118.
The fix is considered to be included in one of the next PA updates.
Please use provided ID to track maintenance in Plesk Automation release notes.
Subscribe to our knowledge base - each product update comes with corresponding KB article: