Article ID: 128823, created on May 12, 2016, last review on May 12, 2016

  • Applies to:
  • Plesk Automation 11.5


When I am opening a Backup Manager in Customer Control Panel it shows the following error:

Could not connect to

Error:  server "server"

Runtime error: Can't call method "put" on an undefined value at /usr/local/psa/PMM/agents/shared/Storage/ line 245.
 at /usr/local/psa/PMM/agents/shared/Storage/ line 245
        Storage::FtpFileStorage::uploadFileToFtp('Storage::FtpFileStorage=HASH(0x3397040)', '/var/lib/psa/dumps/resellers/forthnetadmin/clients/gmarin23/d...', 'resellers/forthnetadmin/clients/gmarin23/domains/') called at /usr/local/psa/PMM/agents/shared/Storage/ line 293
        Storage::FtpFileStorage::CleanupFiles('Storage::FtpFileStorage=HASH(0x3397040)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 674
        main::__ANON__('Error::Simple=HASH(0x1f285e8)', 'SCALAR(0x27f07a0)') called at /usr/local/psa/PMM/agents/shared/ line 330
        eval {...} called at /usr/local/psa/PMM/agents/shared/ line 321
        Error::subs::run_clauses('HASH(0x373cd30)', 'Can\'t call method "mkdir" on an undefined value at /usr/loca...', undef, 'ARRAY(0x39162a0)') called at /usr/local/psa/PMM/agents/shared/ line 417
        Error::subs::try('CODE(0x3915ed0)', 'HASH(0x373cd30)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 680
        main::perform('verbose', 4, 'owner-type', 'server', 'split-size', undef, 'session-path', '/usr/local/psa/PMM/sessions/2015-01-19-142853.608', 'description', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1331
        main::__ANON__() called at /usr/local/psa/PMM/agents/shared/ line 406
        eval {...} called at /usr/local/psa/PMM/agents/shared/ line 398
        Error::subs::try('CODE(0x33898f0)', 'HASH(0x3389c20)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1339
        main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1343.

Where is a backup node IP address.

When trying to connect to the backup node in the command line, the following output is displayed:

[root@ppa ~]# ftp
Connected to (
ppa-backup01 proftpd[14648]: error: no valid servers configured


ProFTP server cannot accept connections because of missing short host name in /etc/hosts file.


  1. Open /etc/hosts file
  2. Find a line like below:
  3. Append the short host name to the line: backup
  4. Test connection from command line:

    [root@ppa ~]# ftp
  5. Retry creating a backup.

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