Article ID: 128798, created on May 4, 2016, last review on Jul 22, 2016

  • Applies to:
  • Operations Automation 6.0

Symptoms

You are importing CSP tenant subscriptions from the Microsoft cloud into Odin Automation. The importSubsCSP.py script fails with the following error:

A duplicated entry is found for the SA Customer #CustomerId and Service Plan #PlanId in the line LineNumber

Cause

The tenant has two or more different cloud subscriptions for the same offer.

OR

Cloud subscriptions of the tenant can be represented by one Odin Automation subscription of an Office 365 service plan, but you want to distribute these cloud subscriptions to several Odin Automation subscriptions of the same Office service plan. Pay attention, it is possible but not recommended.

Resolution

Make sure you really want to have two or more Odin Automation subscriptions of the same Office 365 service plan. If so, specify the additional option -allow-duplicates when running the importSubsCSP.py script.

Note: This option is available in OAP Office 365 16.5 or higher.

Search Words

A duplicated entry is found for the SA Customer

APSA-14754

Error: A duplicated entry is found for the SA Customer

office 365 import script did not find customer

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