Article ID: 128770, created on Apr 29, 2016, last review on Apr 29, 2016

  • Applies to:
  • Business Automation 5.5
  • Business Automation 5.4
  • Business Automation 6.0


PayPal Express eTransaction has status "in Process" or paying an order with PayPal Express and performing redirect to external system fails in an error:

Your payment failed. Please contact Provider.

The following error can be found in BA logs ( PAYPAL_EXPRESS.log for pre 6.0 or generic_worker.log in BA 6.x ):

"Merchant not enabled for reference transactions"


PayPal live account misconfiguration.


Please contact PayPal Support, more information can be found here.

Search Words

Paypal redirect

Merchant not enabled for reference transactions

Your payment failed

type mismatch for element

paypal express Your payment failed. Please contact Provider.

Your payment failed. Please contact Provider

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